Skip to main content

IMPROVING YOUR END-OF-YEAR SALES WITH OMNICHANNEL CX

 eCommerce is not only well-known, but it has also become a requirement for businesses seeking to establish stable revenue streams. Despite this, a significant number of eCommerce businesses fail each month; what factors contribute to this? The knowledge regarding omnichannel customer experience (CX) is what online retailers lack the most. This aspect has received increasing attention over the past few years, but during COVID-19, its prominence has skyrocketed. Due to the inclement weather, all business transactions were conducted online. This highlighted the significance of implementing a superior CX across all eCommerce sales channels.



Magenest – Adobe decided to host a webinar to share our expertise and experience of grappling with the post-COVID situation, as well as how to make the most of the 2022 year-end sales season by creating the optimal omnichannel CX for your businesses. This webinar was held in September 2022, with Mr. Joel Pham, CEO of Magenest, and Mr. Willie Tan, Senior Solution Consultant from Adobe, serving as the primary speakers. These topics were presented in the webinar:


The significance of an excellent omnichannel CX

Described the significance of an exceptional omnichannel customer experience (CX) in the digital era, particularly during the holiday shopping season.


Enhance omnichannel CX throughout the customer journey

Representative from Magenest described the customer journey, the three main areas of omnichannel customer experience (CX), and how to enhance them in preparation for end-of-year sales campaigns.


Seasonal preparedness

After COVID-19 in Southeast Asia, the Adobe speaker presented knowledge and case studies on optimizing omnichannel CX for year-end sales seasons and the best eCommerce practices.


Q&A session

Adobe and Magenesst's representatives responded to queries from the audience. 


The webinar was held successfully and concluded with a variety of positive participant responses.


Follow Magenest to find out about additional eCommerce growth-enhancing events!

Comments

Post a Comment

Popular posts from this blog

16 ECOMMERCE MARKETING IDEAS FOR PROMOTION OR CAMPAIGN BUSINESS

  If you are wondering how to make your online store visible on the screen of potential customers on a regular basis and impress them, our answer is to come up with eCommerce marketing ideas. Implementing creative strategies and ideas every day will help you choose which ones work best to attract customers and drive sales. Your online store is ready to go. eCommerce platform. Products list. Payment gateways. Personnel. Page loading speed. Categories. And so on. Wait! You seem to have forgotten something… How can people find out about your website? Don’t forget that potential customers don’t naturally come to your store to visit and buy products. And even if you have prepared an advertising plan, the content that is not prominent will be very difficult to attract. If you’re confused, don’t skip today’s tutorial. It is dedicated to those who are running an online business but do not know how or fail to increase traffic and conversions for their website, sell more, and build a trustworthy
Post a Comment
Read more

10 BEST SHOPIFY CLOTHING STORE EXAMPLES TO CHECK OUT

  Shopify is one of the rising stars in eCommerce. There are thousands of stores built on this platform. If you’re looking for some inspiration when it comes to starting your own Shopify clothing stores, this article is for you! In this blog post, we will show you 10 of the best Shopify clothing stores out there. These stores are killing it in terms of design, branding, and sales. So if you’re looking for some fashion inspiration, or just want to see what’s possible with Shopify, then keep reading! Top 10 Best Shopify Clothing Store Examples Fashion Nova Fashion Nova is the world’s top brand for ready-to-wear clothes and lifestyle products. This business is well-known for providing the season’s hottest looks to millions of people all around the world, earning them the distinction of the #1 Most-Searched Fashion Brand on Google in 2018. This makes them become one of the most visited Shopify clothing stores in the world. They provide collections for women, men, curves, and kids as a Los
Post a Comment
Read more

Guide on Incorporating a Blog into Your Shopify Store

  In today's digital landscape, leveraging a blog has evolved into an essential tool for businesses aiming to connect with their audience, disseminate valuable insights, and fortify their brand's credibility. A blog, serving as a digital platform, enables businesses to disseminate informative and captivating content, ensuring their customers remain informed, entertained, and motivated. For Shopify store proprietors, integrating a blog segment into their online store holds the potential for numerous advantages, bolstering their marketing endeavors and fostering overall success. Let's delve into the process of adding a blog to a Shopify store and uncover valuable tips for crafting an engaging blog specifically tailored for a Shopify store. Steps to Add a Blog to Your Shopify Store Step 1: Preparing Your Blog for the Shopify Store Enhancing your online presence and engaging with your audience through a blog on Shopify involves meticulous preparation. Here's how to get star
Post a Comment
Read more