Facing a volatile economy, businesses are facing common difficulties in financial management and customer retention, especially e-commerce businesses, leading to the need to cut many important resources. important. In that context, Customer Success emerges as a leading solution, motivating and bringing organizations out of difficult situations. So what is Customer Success, what makes it different from other customer-facing solutions and how can businesses apply it to win in the fierce e-commerce race? In June 2023, Magenest, ViHAT, and Insider collaborated to held a webinar discussing about this phenomenon. The webinar covered the following topics: The importance of Customer Success for eCommerce businesses Learn notable trends about the importance of Customer Success for eCommerce businesses. Core elements in an effective Customer Success implementation strategy Analyze 4 main factors: Predictive analysis, Personalization, Proactive and automatic interaction, Performance m...
Magenest JSC is a full-scale digital solution provider with a special focus on eCommerce, ERP, CRM, Cloud Infrastructure, Digital Marketing and more. Magenest cung cấp bộ giải pháp chuyển đổi số toàn diện cho doanh nghiệp, bao gồm xây dựng hệ thống thương mại điện tử, nền tảng ERP, CRM và hạ tầng đám mây. Website: https://magenest.com/ Add: 4th floor, GP Invest Building, 170 La Thanh, Dong Da, Hanoi Hotline: 0962955486 Email: sales@magenest.com