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Webinar: Winning the eCommerce game with Customer Success

 Facing a volatile economy, businesses are facing common difficulties in financial management and customer retention, especially e-commerce businesses, leading to the need to cut many important resources. important.


In that context, Customer Success emerges as a leading solution, motivating and bringing organizations out of difficult situations. So what is Customer Success, what makes it different from other customer-facing solutions and how can businesses apply it to win in the fierce e-commerce race?

webinar customer success


In June 2023, Magenest, ViHAT, and Insider collaborated to held a webinar discussing about this phenomenon. 


The webinar covered the following topics:

The importance of Customer Success for eCommerce businesses

Learn notable trends about the importance of Customer Success for eCommerce businesses.


Core elements in an effective Customer Success implementation strategy

Analyze 4 main factors: Predictive analysis, Personalization, Proactive and automatic interaction, Performance measurement.


The New CX - The new way to manage customer experience in Customer Success

Discover a completely new way of managing customer experience associated with Customer Success.


How to apply technology to Customer Success to succeed

Learn about technologies that support maximum Customer Success implementation.


The event has ended successfully with many positive feedback from customers. 


Stay tuned for our upcoming insightful events and webinar for your eCommerce success! https://magenest.com/

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