Though eCommerce personalization is nothing new, its importance has only grown in recent years. In order to stay ahead of the competition, it’s crucial that online businesses understand and implement effective personalization strategies. This article will explore the personalization eCommerce definition, several different approaches to personalization, as well as some of the best platforms currently available. So if you’re looking to take your eCommerce business to the next level, read on!
What is eCommerce Personalization?
eCommerce personalization is the use of unique consumer data by an online store to present dynamic content. Personalization in eCommerce may be based on a user’s demographic group, browsing tendencies, previous purchases, and browsing platform.
Personalization initiatives have been demonstrated to enhance conversion rates by 10-15% and customer satisfaction levels by 20%.
Of course, when your SKU count and customer base are low (about a few thousand), online customization is simple. Unfortunately, it might be difficult to come up with a practical answer when those numbers reach hundreds of thousands or higher.
The Benefits of eCommerce Personalization
Increased conversions
Personalization boosts the likelihood of a sale since it allows buyers to cut through the clutter and get exactly what they’re looking for. A customized homepage has a lower bounce rate since the content is chosen based on the shopper’s IP address, ensuring that the language, currency, and shipping charges are appropriate for their area.
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